Referring to a financial crisis in Bangladesh, Rashed Aman, CEO, Dragon Information Te -chnology and communication (DiTCL) explains a scenario where insurance supervisors tapped all the commission from the insurance policies without distributing among the agents. Policy premium frauds were committed with doctored deposit slips produced to banks by the insurance agents. Payments issued multiple times, forcing clients to pay the premium more than once as policies were not updated. The insurance companies were unaware of the losses incurred until the day of the audit. DiTCL stepped in to provide a real time overview of the transactions made by incorporating push-messaging services for every action performed in accordance to the insurance companies. Referring to this, Sonali Life Insurance, one of the clients of DiTCL, said that DiTCL has provided them the highest level of service and met the deadlines as per requirement. Sonali Life Insurance emphasizes that digitization in-creased their business and customer satisfaction more than expected.

“Our intention is not to make companies go according to the software but enable the software to work according to the companies,” says Rashed. Comprising of 24 comprehensive modules catering to insurance solutions, DiTCL was the first to set the benchmark for integrated ERP in Bangladesh, a market completely orthodox towards real time ERP solutions. By incorporating SMS integration to generate real time notification, Dragon IT develops solutions for insurance operations such as Policy services, accounts, pay roll and attendance, chat rooms and much more. Incorporation of ERP is bundled with unified software that on its own manages the operations of automated services such as scheduling auto-renewals, customer notifications, and payment receipt. The customization of ERP solutions extent to desktops and mobile applications as well, leveraging the capabilities of instant delivery of policy information to the customers.